Reviews of Abner Carpet & Upholstery Cleaning (Cleaning Company)

Vicki

Awesome service! Recently had them in to do our carpets and can already feel the air quality is much better. Very reasonable prices, they were friendly and knowledgeable, and I liked that they explained the process and what to expect. If you have allergies or sinus issues etc I recommend calling Abner! Thanks! Vicki

candace carnahan

So happy with my service! I had a coffee stain in my white wool rug and within a day Mark/Abner was here with his Ninja machine to clean it, as well as help me out with a few spots on another rug (care of my bulldog) - at no extra charge. I will be calling again to have my rugs freshed up in the fall - and will be adding my sofas to the list next time around!!

Tom M

Great job, very friendly & accommodating. Highly recommend!

Samantha Perry

So pleased with the results. Marc and his assistant were professional, efficient, and knowledgeable. Will definitely use their services again.

David Sharpe

I booked a couch/carpet cleaning. They phoned the day of the appointment asking to reschedule because they had double booked themselves. I had already moved the furniture around in my apartment so they could clean everything, but I agreed to re-schedule since they were very apologetic and said they would do an "extra good job" next week. Next week, again I move everything around in my apartment, they arrive (pretty close to on time). The guy says "you have cash right?" (same guy I from the phone call the week before). He never said anything about only cash payment. Then he says he shouldn't even do this because there are stairs in our building. He says he won't do it unless I can get cash before he starts because "it'll only take a few minutes". I didn't have a few minutes because I was working. I assumed I just needed to let them in, and they'd invoice me or I could e-transfer them. Nope. It seamed like the guy was trying to get out of doing the job (he had probably double booked himself again). He told me I should "try another carpet cleaning company" only 30 seconds after he got out of his car after he realized I didn't have cash on at that moment and he'd have to take his vacuum up 20 stairs. Courteous on the phone. Not organized in scheduling. Not clear in communication. Not polite in person. Not professional to do business with.

Madison Seely

Excellent service and results. We will definitely be calling again next spring.

Bill Haley

Top ten, on time, super knowledgeable, fast and my carpets looks and smell brand new!

Caitlin Hooper

Excellent work on my stairs, landing, sofa & chair!

Kim Harris

I don't normally take the time to submit a review on a business but I am just so impressed with this company. Any time I call them to have my carpets cleaned they did a spectacular job and impressive customer service. They showed up when they said they would and had wonderful personalities. I will definitely be recommending them to others. :))

Christa du Plooy

Quick and easy to set up an appointment. They were here on time on a Monday morning. Our carpets hadn't been cleaned since we moved in and they did a great job in getting most of the carpet clean. Unfortunately, some more coloured items in the carpet left by the kids were not as easy to get up, but the guy that was here fully explained the whole process to us so it was understandable. Would totally hire again

Dave Pincock

We have Mark in every year to do our carpets and have never been disappointed. Its crazy how much dirt comes out and there's less dust after the cleaning and feel the air quality improves as well. Smokey, our cat doesn't seem to have as many hairballs afterwards either. No complaints for the past 5 years!

Colin Reilly

Very good friendly service at a very good price. I have been living in the same apartment for a few years and they got rid of all the spills and stains. Would recommend this company to anyone.

Nichole Elizabeth

*** Beware!! Unprofessional and will retaliate against honest reviews by posting your address on google!*** Booked Marc to clean my carpets. After reading other reviews I made it a point of telling him I was on the second floor of the building and there was no elevator, which he indicated was fine. He arrived, only to tell me he couldn't do the job because of the stairs! Incredibly unprofessional, a complete waste of time, had to hire someone else...Who by the way was cheaper, and had zero issues with the stairs! Should advertise that he works in single level buildings only. Edit - Added following a threatening call from Marc for slander. Slander as defined in the dictionary is making false statements. No part of my above review is untrue. I have also invited Marc back to my building so he can count the stairs given his need to inflate that fact. Depending on the entrance used, there are 21 and 23 stairs respectively. If ANY business has safety concerns that limits their ability to move equipment up stairs, so be it. But it is their job as a service provider to notify customers of those limitations, and ask questions about the job they are doing if there are concerns. No discussion around "safety" occurred while Marc was onsite. Edit #2 - Marc has changed his response to this review (and the one on yelp) over 50! times in the past three days (I have the emails to prove it). Initially indicating he works on floors that are up to 50 stairs, but changed that after I pointed out (and sent pictures to prove) that mine were 21 stairs...or 23 depending on the entrance used. Marc's unprofessionalism is clear in his lack of respect for confidential client information given he feels it's appropriate to post my personal address. This speaks volumes! I have added the pictures of my stairs below since Marc feels the need to continue to escalate his exaggerations and obsess over this review. The most recent lie from Marc is that I'm a competitor and making up a conversation that never happened (the texts prove that) and that I yelled in his face? (the contractor that was in my home when Marc arrived could certainly speak to that lie). Reviews are part of being a service provider. Stop obsession over this one and focus on improving your business! You could start by improving your customer service skills, learning to divulge limitations to your service, and asking any questions that impact your ability to do a job. Those are pretty easy fixes.

Kate P

Excellent customer service; extremely reliable; very professional; We have them in every fall and they always do an amazing job on our carpets.

Shirlee Davidson

Very knowledgeable. Cleaned my couch and carpet. Looks really good.

Theresa C

Mark was absolutely amazing. Our carpets were beautifully cleaned at a very reasonable price. He even accommodated us on what would normally be his day off. I couldn't be happier with the service!

Bree

About an hour late for the appointment. IMO not professional at all. Even knowing he was late, he wouldn't stop going on about how my building should be torn down because it had no elevator. Not impressed with the results at all and unfortunately had to endure listening to his complaining for far too long.

Shauna Fitzpatrick

Great work on my carpets. They look much better than I expected.

cindy murray

Great results. Very accommodating and excellent customer service.

Nicole Gautsch

Friendly, on time and the quickest carpet clean I have ever had. ;) Great guys and great results.

Rhonda Fraser

I called them in as a final attempt for my 5 year old microfiber couch that has seen more than its fair share of messes, courtesy of my kids and dogs! My previous attempts with my home cleaning model had not only been a waste of time, but made things worse since it was so uneven when it dried and also left watermarks on top of the stains. I was ready to throw it out and buy a new couch. I am so glad I decided to try a professional cleaner! The service was fast but very thorough and the results are awesome. These guys are Highly recommended!!

Ruth Villanueva

Very good, I'm very happy with the result

amie simpson

Immaculate service , unbeatable prices and cleans to perfection and never late ! would not use any other carpet cleaning service :)

Rhonda Walsh

They cleaned my couches and did such a great job! Fast responses and a very fair price. Would definitely recommend and use again.

Scott

We had them in to clean our sofa and love seat. They also did 2 bedrooms with carpet. The price was right and they did a great job. Thanks guys.

Cristin Buskard

Really nice guys. Did a great job! Excellent service. Be flexible on what time they will arrive - I wouldn’t reccomend trying to squeeze it in when you have other places to be - and you will be very happy too! All I wanted was to remove the smoke smell in a house I just moved into with very old carpets. The service ended up removing very old stains with the smells!

Mike Smith

Great results better than expected! Prompt, honest, courteous and a pleasure to deal with. Highly recommended - will definitely use again. Keep up the great work Marc!

Stacey-Ann Brown

100% satisfied with his service! I would definitely recommend him!

Treena Bragg-Niemi

Only rated 4 stars as hardwood floors and walls were really wet from spraying the furniture. Maybe a quick cleanup before you leave. Some crevices between fabric also were not cleaned.

Morgan Fleck

Had great results with these guys, my carpets are so much more cleaner and brighter. Thanks again for the great service. -Morgan N